In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. Even with support, the issue was not resolvable. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. There were authorizations that seemed unnecessary. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves.
First, Team Viewer is very clunky to use. Cons: There are several things I did not like about Team Viewer.
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